Training Courses
We offer unbeatable price and quality in every online learning solution we create. Every web-based course contains audio, is interactive, and includes a scored post assessment. All of our courses are available in instructor led, web based, and blended formats. Every SilkWeb course is developed in-house by our instructional designers, subject matter experts and professional course writers.
Web-based and Blended Courses
Research indicates that people learn best when exposed to information in small chunks. Our experience shows that for web-based trainings, 15 minutes seems to be that magic number that separates effective from ineffective courses. All SilkWeb content and materials are developed around this convenient and effective chunking strategy. This strategy allows learners to master each topic and sub-topic before moving forward. And in the event that their instruction is interrupted they are more easily able to go back to it and start again where they left off without losing valuable time.
Please contact us for corporate pricing and our LMS hosting packages.
Soft Skill Courses
Business Writing
Email and other electronic communication tools have brought a new level of importance to business writing. Business writing reviews styles, tone, bias, strategies, and uses of technology in business communications.
Conflict
Conflict is a normal dynamic of interpersonal relationships. This course reviews types of conflict and management techniques.
Communication Today
Business communication is rapidly evolving. This course focuses on how to use technology to communicate effectively in the workplace.
Communications in the Workplace
The information age has produced a communication dependent culture. This course focuses on the role and types of communication in the workplace. Communication strategies and tone are also discussed. The goal is to improve communication effectiveness amongst participants.
Cultural Awareness
It is a natural tendency of humans to believe that the customs and beliefs of their own group or culture are somehow better than those of other cultures. This course reviews the four stages of cultural awareness and provides techniques that can be used to create personal awareness of one’s own assumptions. The focus is on developing cultural awareness to work effectively with others.
Excellent Customer Service
The global marketplace has created a heightened need to compete on many levels particularly customer service. This course defines basic customer service principles and provides steps towards service improvement.
Diversity
Diversity training is a hot topic today. This course reviews discrimination, benefits of diversity, and promoting diversity policies.
Email Etiquette
Email has becoming the dominant communication tool in business today. Email etiquette reviews tone and approaches for composing professional email messages.
Emotional Intelligence
Understanding emotional intelligence is important to both management and staff. This course reviews the concept of emotional intelligence and its importance in the workplace.
Ethics in the Workplace
Ethics and social responsibility remain top concerns for leaders. This course reviews ethics and social responsibility in the business environment. The goal is to improve recognition and facilitate the integration of ethics into corporate culture.
Innovation
The information age has increased the rate and scale of change like never before. Maintaining the status quo is no longer an adequate strategy. In order to survive today, organizations must be innovative and adaptable. This course reviews how to recognize opportunities and promote innovation.
Managing Change
Organizational change is not a one-person job, and it requires patience, persistence, and hard work. Helping employees adjust to change is an important task for managers. This course presents techniques to help employees take ownership in the change process and find ways of enhancing change acceptance.
Managing Your Anger
Anger is a universal experience for humans. This course examines the purpose of anger and explores methods to help manage your anger at work and in your personal life. Research tells us that those who do manage their anger at work are much more successful than those who don’t.
Motivation
Most people understand the benefits of motivation; while few understand what it is and how to effectively motivate individuals. This course reviews several popular motivational theories and implications for managers.
Phone Etiquette
Although just about everyone can report thousands of hours of experience communicating over phones, proper phone etiquette remains a rare skill. This course reviews professional approaches to phone communications.
Power
Power comes from a variety of sources that are commonly overlooked. This course focuses on types and uses of power in the workplace. The goal of the course is to improve awareness and uses of sources power.
Public Speaking
Public speaking is a skill important to just about anyone. This course focuses on the use of language, organization, delivery methods, and controlling anxiety. Several persuasion techniques are also introduced.
Sexual Harassment
Sexual harassment is a common problem for organizations. This course was developed to build awareness and provide steps for reporting and preventing the problem.
Teams
Teams have become a principal building block of the strategy of successful organizations. This course discusses the five types of teams, benefits and barriers, and helps team members to create a team contract.
Team Dynamics
Never before has teamwork been as important as it is today. Team dynamics focuses on stages of group development, communication, and conflict. The course is designed to help individuals acknowledge and reduce barriers to success.
Typology
This course examines the use of typology in better understanding yourself and your behaviors. Typology exercises will help you understand and adapt to different management styles, communicate more effectively with employees and colleagues, and appreciate the value of individual differences in the workplace.
Business Skills
Accounting
Accounting principles are important to the everyday functioning of a business. This course provides an overview of the accounting tools and functions available to managers. Some of the topics discussed include uses, cycles, and financial statements.
Change Management
This course analyzes the various aspects of organizational change and provides managers with methods of managing people through change in the organization. Focus is placed on helping employees to move through the SARA model of change and accept what direction the organization is heading.
Coaching Skills
Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organization.
Communication for Managers
Effective communication can be the difference between a functional and dysfunctional manager. This course focuses on types of communication, barriers, and improvement techniques.
Contracts
Contracts can be a very complicated and confusing matter for employees; especially without the close help of trained professionals. This course provides a general overview of the nature of contracts, offers, terms and conditions, considerations, and requirements. The goal is to develop a foundation for general understanding.
Discipline in the Workplace
Mangers are often faced with difficult or challenging employee situations. Although many options exist for these leaders, discipline is sometimes needed to correct and improve. This course discusses some of the options available to managers.
E-Business Strategies
This course examines the use of Internet technologies in developing your business. Strategies and techniques for creating a competitive advantage are also introduced. This course is designed for leaders, managers, and marketing professionals.
Effective Meetings
This course provides a framework for planning an effective meeting. Focus is placed on types of meetings, who should attend meetings, and strategies for leading meetings.
Finance
Finance is the art of raising, managing and making money in business. It’s not a synonym for accounting, nor is it interchangeable with banking. This course explores the definition of finance, record keeping terminology, GAAP, the balance sheet, and credits and debits.
Foundations of Management
This course is designed for new managers. A variety of topics are discussed, including management functions, planning and decision making, staffing, motivation, communications, conflict, and discipline.
Human Resources:Behavioral Interviewing
In this course HR professionals have the opportunity to develop behavioral interview questions, enhance their own communication skills, and learn how to effectively interview difficult applicants. Reference checking and employment laws are also discussed.
Human Resources: Beyond Behavioral Interviewing
In this informative course participants will explore three types of interview questions that can help identify the person who has the best technical skills, competencies, and behaviors for the job. The three question methods introduced are achievment oriented, holistic, and critical incident.
Human Resources: Employee Recruitment
This course provides HR professionals with the knowledge needed to develop a fair process preparing job ads, conducting a job analaysis, and developing a position profile.
Managing Groups & Teams
The challenges of managing teams can be very different from those related to managing individuals. The challenges of managing groups and teams can be very different from those related to managing individuals. This course explores the stages of group development along with how groups delegate and assign work tasks among members. Learners also review strategies that can be used to increase team effectiveness.
Managing Teams
The challenges of managing teams can be very different from those related to managing individuals. This course reviews team dynamics and affective techniques for building teams, resolving conflicts, and making decisions.
Marketing
Marketing is not just an important focus of a single department; rather it should be understood by the entire organization. This course reviews general marketing concepts, the 4 Ps, developing SWOTT analyses, research, segmentation, product positioning, and promotional activities. The goal of this course is to develop a foundation for understanding and making business decisions.
Marketing Research and Trends
This course explores the concept of marketing and sales to meet or exceed customer expectations. The topics of market research and trends are discussed. Learners will develop specific strategies for gathering information from their customers and learn how to forecast future trends.
Motivation, Satisfaction, and Performance
Our founder has spent countless hours investigating motivation, satisfaction, and performance in the workplace. Managers benefit from this research by learning how to recognize and enhance each of these critical areas.
Planning a Presentation
Planning a presentation can be an arduous task. This course provides a 5-step approach to planning an effective, professional presentation. In addition, the problem-solution, decision-making, and bad news formats are reviewed.
Preparing Meeting Minutes
Administrative professionals must often prepare an accurate account of the decisions and actions that occur during a meeting. This course provides practical information on meeting planning, minute taking techniques as well as guidelines for writing the draft, editing, and proofreading.
Project Management
Project management helps organizations keep competitive in an era of constant change. This course reviews project management processes, project and team cycles, and evaluation and improvement techniques. The goal is to orientate both staff and managers to the functions and tools needed for successful project management.
Selling Smarter
In this course learners will develop strategies for presenting the competitive strengths of their organization’s products and services so that they can be proactive in handling objections and more successful at asking for the business.
Strategy Development
This course reviews the development of a SWOTT analysis and how it can be used to develop, plan, and execute strategies.
Staffing
Staffing is a critical business activity. This course explores selection procedures, decisions, and considerations.
Train-the-Trainer
Let our virtual Train-the-Trainer program help you train others. This informative course is designed for training professionals or those who want to break into the field of training and development. This course focuses on learning styles, instructional strategies, time management, classroom strategies, e-learning, and motivation techniques. Your enrollment includes several customizable tools that can be used to deliver custom trainings. You will also learn how to create a training plan and design your own web-based or instructor led course on a topic of your choice!
Transformational Leadership
The words transformational leadership has become a buzzword in business today; while few understand what it means and takes to be a true transformational leader. This course reviews concepts and cases surrounding this leadership phenomena with the goal of helping leaders improve through assessment and understanding.
Workplace Planning
Planning is an important task. Workplace planning examines need assessments and management planning.
Writing Reports
This course focuses on the development of formal reports in the business environment.
Technology
Adobe Captivate 4
Captivate is an exciting tool that allows users to create professional looking software simulations. This course teaches the fundamentals of screen capturing and recording demonstrations, simulations, and assessments. Coming soon!
Access 2007
Microsoft Access can be a very useful tool for developing databases. This course is a 3-part series that includes 3 levels: beginning, intermediate, and advanced. Coming soon!
Computer Fundamentals
Computers are a fundamental tool in the office today. This course provides an overview of hardware and software, operating systems, file management, applications, maintenance, and precautions.
Excel 2007
Microsoft Excel is a useful tool for organizing and analyzing data. This course teaches participants how to enter, format, and save data; perform basic computing functions; and create charts. Coming soon!
PowerPoint 2007
Microsoft PowerPoint can be a very useful tool for developing presentations. This course reviews how to create, open, and save presentations. Features like templates, slide layouts, transitions, animation, and inserting graphics are also reviewed. Coming soon!
Word 2007
Microsoft Word is a very useful tool for producing reports, communications, and other business documents. This comprehensive course reviews document creating, editing, and other elements including the use of styles. Coming soon!
Career Coaching
Creating a Professional Resume
This course will teach you how to write an effective and powerful resume based on your professional skills and abilities. SilkWeb offers a 20% discount on our writing and editing services with the purchase of this course!
Interviewing & Negotiating
Behavioral interviewing is fast becoming the standard for every job interview today. Sharpen your interview skills with this course that provides insight into the mind of the interviewer. This course explores the SAR (Situation, Action, Results) model used in behavioral interviewing and helps you learn to formulate your responses. In addition, you will learn techniques for navigating the negotiation process. SilkWeb offers a 20% discount on our writing and editing services with the purchase of this course!
Leads, Cover Letters, & Follow-up
This course reviews the steps in finding leads, writing cover letters, and following-up with potential employers. These are the most critical components of the hiring process, since they open the door to the application process. The lessons contained in this course will provide you with a huge advantage over other applicants. SilkWeb offers a 20% discount on our writing and editing services with the purchase of this course!
Jobing Smarter, Not Harder!
This is the most comprehensive job winning course ever offered online. It’s the course that your competition doesn’t want you to take. Jobing Smarter Not Harder! contains hundreds of techniques that can be used to maximize your success at resume and cover letter writing, professional networking, interviewing smart, and even negotiating salary offers. This course is designed to help both the seasoned job hunter and novice. This is a combo course that includes all of SilkWeb's career coaching courses combined with a bonus module on job boards! Remember that the ultimate winner of a job is not necessarily the person who is most skilled for the position, but the individual who is most skilled at the jobing process!
In this exciting 2-hour course you will:
- Learn how to find jobs before they are advertised
- Learn effective resume and cover letter writing techniques
- Learn how to find and contact decision makers
- Uncover interview secrets Uncover interview secrets
- Learn preparation techniques for behavioral interviewing
- Understand the negotiation process
In addition you will gain access to:
- An index of industry specific job boards
- Lists of common interview questions
- Salary negotiation tips
- Resume templates
- Cover letter templates
- Thank you letter secrets
- Resume formats and tips
- Cover letter techniques
- Checklists
- And much, much, more!
Purchasers of any of the Career Coaching courses will receive a 20% discount on SilkWeb resume writing and editing services. Career coaching services are often tax deductible. Please consult with your tax advisor for more information.
Contact us today to schedule a course and learn about new courses coming soon!.
